Assertiveness & Self-Confidence

Self-confidence is a belief...

In oneself, one’s abilities, or one’s judgement... It is freedom from doubt. When you believe you can change things – or make a difference in a situation, you are much more likely to succeed.

As a self-confident person, you walk with a bounce in your step. You can control your thoughts and emotions and influence others. You are more prepared to tackle everyday challenges and recover from setbacks. This all leads to a greater degree of optimism and life satisfaction.


An assertive person is confident and direct in dealing with others. Assertive communications promote fairness and equality in human interactions, based on a positive sense of respect for self and others. It is the direct communication of a person’s needs, wants, and opinions without punishing, threatening, or putting down another business course package online business training programs Assertiveness & Self-Confidence 3 businesspic2


Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.

• Define assertiveness and self-confidence, and list the four styles of communication

• Describe the types of negative thinking, and how one can overcome negative thoughts

• Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication

• Define the importance of goal setting, and practice setting SMART goals for assertive behaviour

• Utilize methodologies for understanding your worth - and the use of positive self-talk

• List reasons why a pleasing appearance and body language are critical for creating a strong first impression

• Practice sending positive communications phrased as "I-Messages"

• Use the STAR model to make your case during a presentation challenge

• Display rapport-building skills through assertive methods of expressing disagreement and consensus-building techniques

• Practice strategies for gaining positive outcomes in difficult interpersonal situations.

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